Business etiquette

It matters!

In the business world, good manners is essential for getting ahead. Proper etiquette can help people land jobs, get promotions and establish excellent relationships with others. The most successful businessmen and women know how to turn on the charm and exhibit their best business etiquette to get the job done professionally and effectively.

What will you learn?

TO IMPRESS

When you meet somebody for the first time, you have on average 7 seconds to make a good first impression. Within that time frame, the other person will be looking at your appearance, body language, and facial expressions to determine if you're somebody they want to do business with. This course will guide you through a winning first impression and beyond.

TO CONNECT

A sophisticated professional who has the cultural intelligence of international business etiquette can confidently carry out global introductions, exchange business card with grace, and use the appropriate body language and eye contact to connect with their international business partners.

TO DINE

Whether for a job interview or a meeting, international business dining can be a complicated juggle of social skills. Every move you make needs to project confidence and grace.

TO FOCUS

Professionals who often do business with the same country may benefit from a more in-depth level of cultural understanding to feel more comfortable and confident in their business dealings. This topic covers basic business etiquette of a specific country or region.

Course I.

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette.

COURSE OBJECTIVES

Define etiquette and provide an example of how etiquette can be of value to a company or organization
Understand the guidelines on how to make effective introductions
Identify the 3 C's of a good impression
Understand how to use a business card effectively
Identify and practice at least one way to remember names
Identify the 3 steps in giving a handshake
Enumerate the four levels of conversation and provide an example for each
Understand place settings, napkin etiquette and basic table manners
Understand the meaning of colors in dressing for success
Differentiate among the dressy casual, semi-formal, formal and black tie

1 day intensive course

COUNTRY FOCUSED BUSINESS ETIQUETT

Course II.

A sophisticated professional who has the cultural intelligence of international business etiquette can confidently carry out global introductions, exchange business card with grace, and use the appropriate body language and eye contact to connect with their international business partners.

Key topics include:

The Importance of International Business Etiquette
First Impressions Across Cultures
Global Introductions and Forms of Address
Body Language and Gestures Across Cultures
Adapting Your Handshake
Business Card Protocol Around the World
Global Communication Styles
Communicating via E-mail
Gift Giving in International Business
And more...

2 days course

COUNTRY FOCUSED BUSINESS ETIQUETTE
Course III.

Professionals who often do business with the same country may benefit from a more in-depth level of cultural understanding to feel more comfortable and confident in their business dealings. This module covers basic business etiquette of the country or region of your choice.